Terms and Conditions
Effective Date: June 08, 2025
Welcome to AarohiSoft LLC ("AarohiSoft," "we," "us," or "our"), an IT solution provider based in Al Jaddaf, Dubai, UAE, with operations in Kathmandu, Nepal. These Terms and Conditions ("T&C") govern your use of our website (aarohisoft.com) and our IT services, including web/mobile app development and custom software solutions (e.g., Fund Raiser platform for clients). By accessing our website or engaging our services, you agree to these T&C. If you do not agree, please do not use our website or services.
For inquiries, contact:
Email: info@aarohisoft.com
Address: AarohiSoft LLC, Al Jaddaf, Dubai, UAE
Phone: +971 55 509 5930
1.1. Acceptance: Using aarohisoft.com or our services constitutes acceptance of these T&C, our Privacy Policy, and any service agreements.
1.2. Eligibility: You must be at least 18 years old and legally capable of entering contracts to use our services.
1.3. Updates: We may revise these T&C. Updates will be posted on aarohisoft.com with the effective date. Continued use after changes implies acceptance.
1.4. Definitions:
2.1. Scope: We provide IT solutions, including custom software, app development, and platforms like Fund Raiser, as agreed in service contracts.
2.2. Project Specifications: Services are delivered per agreed project scopes, timelines, and deliverables outlined in client contracts.
2.3. Client Responsibilities: You must provide accurate project requirements, timely feedback, and necessary data (e.g., content, APIs) to ensure project success.
2.4. Modifications: Changes to project scope require mutual agreement and may incur additional fees or timeline adjustments.
2.5. Service Availability: We strive to ensure website and service uptime but do not guarantee uninterrupted access due to maintenance or unforeseen issues.
3.1. Fees: Service fees are outlined in client contracts or quotes. All prices exclude VAT unless stated.
3.2. Payment Schedule: Payments are due as per contract terms (e.g., 50% upfront, 50% on completion). Invoices are issued via email.
3.3. Methods: Payments are accepted via bank transfer, Telr, or PayPal, processed securely.
3.4. Late Payments: Overdue payments incur a 5% monthly penalty. We may suspend services for non-payment after 30 days.
3.5. Refunds: Refunds are not provided for completed services or deposits unless agreed in writing. Refunds comply with UAE Federal Law No. 15/2020.
4.1. Ownership: AarohiSoft retains ownership of pre-existing tools, frameworks, or code unless otherwise agreed. Deliverables (e.g., apps, websites) are licensed to clients upon full payment.
4.2. Client Content: You grant us a non-exclusive, royalty-free license to use provided content (e.g., logos, data) for project delivery.
4.3. Third-Party Materials: We may use licensed third-party software or assets, subject to their terms.
4.4. Infringement: You warrant that provided content does not infringe third-party rights. We are not liable for client-provided content violations.
5.1. Accuracy: You must provide accurate and complete information for projects and marketing interactions.
5.2. Compliance: You agree to use our services in compliance with UAE, Nepal, and applicable laws (e.g., GDPR, Saudi PDPL).
5.3. Prohibited Use: You may not use our website or services for illegal activities, spamming, or harming our systems (e.g., hacking).
5.4. Account Security: You are responsible for securing your account credentials (e.g., client portal logins).
6.1. Consent: By subscribing to our newsletters or engaging via forms, you consent to receive marketing emails, offers, or event invites (e.g., GITEX) via Sender or LinkedIn.
6.2. Opt-Out: You may unsubscribe from marketing communications at any time via email links or by contacting info@aarohisoft.com.
6.3. Leads: We may contact you using legally sourced leads (e.g., BookYourData) with opt-in consent, per GDPR/UAE/Saudi laws.
7.1. Service Warranty: We warrant that services will be performed with professional care, per agreed specifications. Issues must be reported within 30 days of delivery for free rectification.
7.2. No Guarantees: We do not guarantee specific results (e.g., app performance, sales) or uninterrupted website access.
7.3. Disclaimers: Services and website are provided “as is.” We disclaim implied warranties (e.g., merchantability) to the extent permitted by UAE law.
8.1. Scope: To the maximum extent permitted by UAE Federal Law No. 15/2020, AarohiSoft is not liable for indirect, consequential, or incidental damages (e.g., lost profits, data loss) arising from our services or website.
8.2. Cap: Our total liability is limited to the fees paid for the specific service causing the claim.
8.3. Client Data: You are responsible for backing up your data. We are not liable for data loss due to client errors or third-party breaches.
9.1. By Client: You may terminate services per contract terms, subject to payment for work completed.
9.2. By AarohiSoft: We may terminate services for non-payment, breach of T&C, or illegal use, with 14 days’ notice.
9.3. Website Access: We may suspend or terminate website access for T&C violations.
9.4. Post-Termination: Upon termination, you must cease using our deliverables until fully paid. We may delete client data after 30 days.
10.1. Negotiation: Disputes will be resolved through good-faith negotiations within 30 days.
10.2. Jurisdiction: Disputes not resolved amicably are subject to the exclusive jurisdiction of Dubai courts, governed by UAE law.
10.3. Mediation: Parties may agree to mediation before litigation, per UAE regulations.
These T&C are governed by UAE federal laws and Dubai commercial regulations. For Nepal-based services, Nepal’s Electronic Transactions Act 2063 applies where relevant.
12.1. Force Majeure: We are not liable for delays due to events beyond our control (e.g., natural disasters, cyberattacks).
12.2. Severability: If any T&C provision is invalid, others remain enforceable.
12.3. No Waiver: Failure to enforce a term does not waive our rights.
12.4. Entire Agreement: These T&C and client contracts constitute the full agreement, superseding prior communications.
For questions or concerns, contact:
AarohiSoft LLC
Al Jaddaf, Dubai, UAE
Email: info@aarohisoft.com
Phone: +971-XXX-XXXX
Thank you for choosing AarohiSoft for your IT solutions.