Privacy Policy

Privacy Policy

Effective Date: June 08, 2025

AarohiSoft LLC ("AarohiSoft," "we," "us," or "our") is an IT solution provider based in Al Jaddaf, Dubai, UAE, with operations in Kathmandu, Nepal. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website (aarohisoft.com), engage our IT services (e.g., web/mobile app development), or interact with our marketing campaigns. By using our services, you agree to these practices.

For questions, contact:
Email: info@aarohisoft.com
Address: AarohiSoft LLC, Al Jaddaf, Dubai, UAE
Phone: +971 55 509 5930

1. Information We Collect

We collect data to provide IT solutions and improve our services:

- Information You Provide

• Contact Information: Name, email, phone number, and company details when you contact us, request quotes, or sign up for newsletters.
• Project Data: Specifications or files shared for IT projects (e.g., app development or platform customization).
• Payment Details: Billing information for services, processed securely via providers like Telr or PayPal.
• Marketing Interactions: Data from forms, emails, or events (e.g., GITEX inquiries).

- Information Collected Automatically

• Website Usage: Pages visited, time spent, and actions (e.g., form submissions) on aarohisoft.com.
• Device Information: IP address, browser type, and device type.
• Cookies and Analytics: Data via Google Analytics or cookies to track user behavior.

- Information from Third Parties

• Marketing Leads: Contact details from providers like BookYourData, with opt-in consent.
• Social Media: Data from LinkedIn or WhatsApp interactions.

We do not collect sensitive data (e.g., health, religion) unless required for specific projects.

2. How We Use Your Information

We use your data to:

• Deliver Services: Develop and maintain IT solutions, manage projects, and communicate with clients.
• Market Our Services: Send emails, offers, or event invites (e.g., GITEX) via Sender or LinkedIn, with your consent.
• Improve Services: Analyze website usage and campaign performance with Google Analytics.
• Ensure Compliance: Meet legal requirements under UAE Federal Decree-Law No. 45/2021, GDPR, Nepal’s Individual Privacy Act 2018, and Saudi Arabia’s PDPL.
• Protect Security: Prevent fraud or unauthorized access.

3. How We Share Your Information

We share data only when necessary:

• Service Providers: With third parties for payments (e.g., Telr), marketing (e.g., Sender), or hosting (e.g., AWS), under strict confidentiality agreements.
• Project Partners: With clients or collaborators for IT projects, with your consent.
• Legal Requirements: To comply with UAE, Nepal, or Saudi authorities, or GDPR obligations.
• Business Transfers: In mergers or acquisitions, with user notice.
• Anonymous Data: Aggregated, non-identifiable data for analytics.

We do not sell your data.

4. Data Security

We protect your data with:

• Encryption: AES-256 for data in transit and at rest.
• Access Controls: Two-factor authentication (2FA) for our systems.
• Audits: Regular security reviews and penetration testing.
• Compliance: PCI DSS for payment processing.

Data is stored on secure AWS servers in Dubai and Nepal. Despite our efforts, no system is 100% secure, but we strive to minimize risks.

5. Data Storage and Retention

We store data only as needed:

• Client Data: Retained for project duration and up to 5 years for legal purposes.
• Marketing Data: Kept for 2 years unless you unsubscribe.
• Analytics Data: Stored for 26 months (Google Analytics default).

Data is securely deleted when no longer required.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience:

• Essential Cookies: For website functionality.
• Analytics Cookies: For usage insights via Google Analytics.
• Marketing Cookies: For personalized ads and campaign tracking.

Manage cookies via our website’s cookie banner or browser settings. Disabling cookies may affect site performance.

7. Your Privacy Rights

You have rights under applicable laws:

• Access: View your data.
• Correction: Fix inaccurate data.
• Deletion: Request data removal, subject to legal obligations.
• Restriction: Limit data use.
• Portability: Receive your data in a structured format.
• Objection: Opt out of marketing.
• Withdraw Consent: Stop data processing (e.g., unsubscribe).

Email info@aarohisoft.com to exercise rights. We’ll respond within 30 days. For complaints, contact:

• UAE: TDRA, www.tdra.gov.ae
• Nepal: Office of the Prime Minister, www.opmcm.gov.np
• EU: Your local data protection authority

8. International Data Transfers

Data may be transferred between UAE, Nepal, and third-party providers (e.g., AWS in USA). We ensure compliance with:

• GDPR: Standard Contractual Clauses.
• UAE/Nepal Laws: Bilateral standards.
• Vendor Agreements: UAE/GDPR-level protection.

9. Third-Party Links

Our website may link to third-party sites (e.g., Telr, LinkedIn). We are not responsible for their privacy practices. Review their policies before sharing data.

10. Children’s Privacy

Our services are not for children under 16. We do not knowingly collect minors’ data. Contact us to remove any such data.

11. Changes to This Policy

We may update this policy to reflect legal or service changes. Updates will be posted on aarohisoft.com with the effective date. Significant changes will be notified via email or website banners.

12. Contact Us

For questions or to exercise your rights, contact:

AarohiSoft LLC
Al Jaddaf, Dubai, UAE
Email: info@aarohisoft.com
Phone: +971-XXX-XXXX

Thank you for choosing AarohiSoft for your IT solutions.